Cancellation and Refund Policy
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Overview
This page explains the general approach to cancellations and refunds. The accepted proposal, order, invoice, subscription terms or written agreement for a specific service may contain different milestones, notice periods and refund conditions; those specific terms prevail where they conflict with this page. Nothing here excludes a remedy that cannot lawfully be excluded.
Web Design & Development Projects
- A deposit becomes attributable to discovery, reserved capacity, completed work and committed third-party costs as those activities occur. The refundable balance, if any, is calculated against the accepted scope and payment schedule.
- If we cannot continue an accepted project, the parties will reconcile payments against accepted work, usable deliverables and non-cancellable costs, then apply the termination terms in the agreement.
- Written approval, production use or accepted delivery normally closes the relevant milestone. A documented defect is handled under any agreed correction or warranty provision rather than automatically reversing the completed milestone.
- If cancellation is requested before work, capacity reservation or third-party purchasing begins, we will review the payment for refund less any disclosed, incurred and non-recoverable charges.
Digital Marketing & SEO Services
- Monthly retainer fees are non-refundable once work for that month has commenced (including strategy, content creation, campaign setup, or reporting).
- The written notice period follows the accepted retainer terms and should be sent before the next billing or campaign commitment date.
- Advertising spend (Google Ads, Meta Ads, or other paid social media platforms) is passed directly to those platforms and is governed by the provider’s billing and refund rules. We cannot promise recovery of spend already delivered, committed or charged by the provider.
Maintenance Plans
- Monthly plans: cancellation and the final service date follow the accepted plan and billing cycle. Work already started for the current period is ordinarily chargeable.
- Annual plans: any credit or refund for unused periods depends on the accepted plan, setup work, included benefits, third-party commitments and applicable law.
Products (Portals & Custom Software)
- Product configuration and custom software payments are reconciled against discovery, completed milestones, reserved work, licences and third-party commitments stated in the accepted proposal.
- A defect-correction period applies only when stated in the accepted proposal. It covers reproducible defects against approved requirements, not new features, changed providers, unsupported environments, client modifications or misuse.
Refund Process
Where a refund is approved, we will confirm the amount, calculation and intended payment route in writing. Processing time depends on the original payment method, bank or gateway and any identity, tax or fraud-prevention checks. Refunds are normally returned to the original payer and payment route unless the parties document another lawful arrangement.
How to Request a Review
Send the proposal or invoice reference, service concerned, requested cancellation date, reason and the remedy sought. Do not email full card, bank-login or UPI credentials. We will review the accepted terms, work status, approvals, deliverables and third-party commitments before responding.
Contact
To initiate a cancellation or enquire about a refund, please contact our billing team: